Comprehensive After-Sales Agreement for Foot-Soaking Devices257


1. Warranty Period

The warranty period for foot-soaking devices begins from the date of purchase. The specific warranty period varies based on the product model and is clearly stated in the instruction manual or on the product packaging. During the warranty period, any defects or malfunctions caused by manufacturing errors will be covered under this agreement.

2. Warranty Coverage

This warranty covers all defects or malfunctions in materials or workmanship under normal use. It includes any functional issues, electrical failures, and manufacturing defects that affect the device's performance.

3. Exclusions from Warranty

The warranty does not cover any damage or malfunctions resulting from misuse, abuse, neglect, alterations, unauthorized repairs, accidents, natural disasters, or Acts of God. It also excludes any damage caused by improper installation, improper voltage, or use of non-OEM accessories.

4. Warranty Claims Procedure

To file a warranty claim, please contact our designated customer service hotline or email address within the warranty period. You will need to provide the following information:
Proof of purchase (invoice or receipt)
Product model and serial number
Detailed description of the issue
Photos or videos documenting the defect (if possible)

5. Warranty Repair or Replacement

After reviewing the warranty claim, we will determine whether the device is covered under warranty. If the defect is confirmed to be covered, we will repair or replace the device at our discretion. All repairs will be performed by our authorized service technicians using genuine OEM parts.

6. Shipping Costs

For warranty repairs or replacements, the customer is responsible for the shipping costs to and from our designated repair center. We recommend using a trackable and insured shipping method.

7. Return Policy

In addition to the warranty coverage, we also offer a 30-day return policy for unopened and unused devices. If you are not satisfied with the product within 30 days of purchase, you may return it for a full refund or exchange.

8. Contact Information

For any warranty claims or inquiries, please contact our customer service team at:
Hot Line: [Customer Service Hot Line Number]
Email: [Customer Service Email Address]

9. Disclaimer

This warranty agreement is limited to the terms and conditions outlined above. We reserve the right to modify or update this agreement at any time without prior notice. By using or owning our foot-soaking devices, you acknowledge and agree to be bound by the terms of this agreement.

10. Governing Law

This warranty agreement is governed by and construed in accordance with the laws of the [State or Jurisdiction]. Any disputes arising from or relating to this agreement shall be subject to the exclusive jurisdiction of the courts located in [State or Jurisdiction].

2024-11-07


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